Recently I contacted customer service as I was in the planning stages of a canopy fit out for my ute. I had all the components picked out and although most of the main components I was planning on using where REDARC not all of them were. I wrote to you guys for your input on my planned hardware and to ask if what I had planned would work.
To my surprise I got a phone call the next morning. Not a one-line email but a phone call from a real person who actually knew what they were talking about. He gave me all the options available with the pros and cons and not once tried to sell me anything or change my mind on another company’s products.
To say I was over the moon with REDARC at that point would be an understatement and I hadn’t even bought anything from them yet. But that’s not it, after having the canopy fitted out by a recommended REDARC installer near me and being super happy I had a few questions I couldn’t answer. So, I sent another short email to REDARC customer service and the next morning as I was in the middle of mustering cattle a very nice Jesse rang and left a message to say he was following up on my email and if I still need help to give him a call. That was Friday.
On Monday morning I get another call from Jesse as he had noticed I still hadn’t made contact and wanted to make sure I’d solved all my problems. A 5 min chat with him and all my issues we’re solved.
There were a couple of small screws missing after it had been to the auto elec’s and I asked him if he could check the tech drawings to let me know what size they were so I could hunt some down. Next morning, I get another phone call from Jesse to say he had done one better and found me some, and if I could give him a postal address so he could send them out to me. Blown away.
REDARC you should be phenomenally pleased with yourselves, not only with the quality of your Australian made products, but on your well trained, well informed and great Customer Service Techs. I have put posts up on major 12v and canopy FB pages about my experience with you over the last couple of months and the response has been amazing. Thank you so much, I was already a true REDARC fan but now I’m a lifelong customer. Well done!" - Rob, Victoria
The REDARC brand and range of products adds significant value to our customer offering. They manufacture high quality products and provide second to none technical support to our branch network across Australia.
As an avid camper and auto electrician, I and my business love the innovative products that team REDARC produce. Maroondah Auto Electrics insist on using reliable products that are stringently tested for Australia's conditions. REDARC not only produce reliable products, they also provide amazing technical support Australia wide.
Producing a mutli-award winning product and maintaining the expected level of build quality through our own processes and fitted products is not an easy task. Australian made and extensively tested equipment to suit our conditions ensure we maintain the level of quality our customers demand. For service, ease of use and reliability in all conditions, REDARC is our only choice.
I feel confident using and recommending ALL of the REDARC product range. I know the research and testing that goes into each item before it is released is extensive. REDARC’s ability to monitor and move with the local industry requirements is key to their success. Nationwide, queries can be promptly resolved over the phone, or in person by their own expert technical advice team. Try getting that kind of service out of China
I use REDARC because they are a great company to deal with. Their quality products with a two year warranty and top service meet our company needs.
Fantastic Australian made product with outstanding features. Highly recommend well done
We have been using Redarc for ten or more years now because they are a quality product and provide great back-up service.
Your new Smart Start® Battery Management System is World Class! I cannot believe you’ve been able to put so many features into one product.
The Redarc technical staff are excellent; they are prepared to go the extra mile! I would highly recommend their after sales service and support to anyone
The REDARC range of chargers and accessories are nothing less than a break through.
Now finally my customers can get the most from their batteries.
As a specialist in batteries and the business owner, I can’t thank REDARC enough for their consistent effort of bringing world class products to my door.
Products that have the specifications required, work consistently in real time applications and meet the customer’s needs while protecting their assets.
When you come across top performing products you stick with them. REDARC battery charging systems look after our batteries in all manner of tough environments saving us and our customer’s time and money. That’s why we use and recommend the REDARC products
After 18 months extreme use across two hire units, we are happy to recommend the
REDARC BMS1215 Battery Management System to anyone that is looking for a great system that is maintenance free, value for money and easy to use that has been developed and manufactured by a quality supplier.
After the support your quality product has provided to our business in these harsh conditions we recommend and support the REDARC BMS1215 quality product. Further as an appreciation to the quality of your product please do not hesitate to contact us if we can assist your business in any way or promote your quality product.
To build products that survive in harsh conditions like those here in the Pilbara you need to know what you are doing. REDARC have a great technical team that actually take the time to visit this part of the world, listen to our needs and take it on board. I love their products and would highly recommend them to anyone who needs power conversion products that will go the distance.
Thank you for the opportunity to visit and inspect your new manufacturing facility on 28th February 2008. We were very impressed with the clean, flexible and environmentally friendly operation and believe that the Redarc team should be justifiably proud of the world-class facility that has been established…
Lumen proudly integrates the Redarc Smart Start SBI 12 product into our dual battery systems that are sold to GMH for fitment into Police vehicles. The SBI 12 is also integrated into systems we supply to Jayco…
We have used Redarc power conversion devices (24->12 reducers and 12->24 inverters) with our heavy vehicle ABS and EBS products for some years, and they have proved to be a very reliable supplier…
Darwin Auto Electrics are proud to be associated with Redarc. We have found their products and service excellent and technical support second to none. Redarc has embraced the huge changes in technology…
The written feedback we received after contacting participants the morning after the visit reinforced comments made on the day such as "Excellent example of the 3 P's … People, Profit and Planet", "Impressive product R&D focus", "World-Class" and…
We have received excellent feedback from the industry following the event about your world-class facility, and particularly, the significant commitment that Redarc has made to product enhancement and new product research and development...